Request to Cancel or Reschedule a Booking

If you need to cancel or reschedule your booking with us, please complete and submit your Request to Cancel or Reschedule a Booking below. Be mindful of the notification period you need to give us to process your request to avoid unnecessary cancellation/reschedule fees.

NOTE: Your submission is timestamped, so don’t worry if you are notifying us on the day of your session. We will apply our refund policy based on the time you notified us.

Click here to read our Refund Policy terms and conditions

COVID RELATED CANCELLATIONS AND RESCHEDULES:
If you are located in a Government listed hotspot and you are prohibited from attending your session, please submit a cancellation request and provide the reason for your cancellation request and we will issue you a coupon voucher for your order without penalty, if a penalty applies.

If you are not feeling well and you are concerned that you may have Covid, please submit a cancellation request and provide the reason for your cancellation request. WE will issue you a coupon voucher less the applicable penalty that may apply. Upon providing us proof of taking a Covid test, WE will waive any penalty that may have been applied.

If WE are required by the Government to close OUR studio(s) or WE are required to reduce the capacity of OUR studio(s) (whether it be the Federal or relevant State government, municipality or other governing body), and WE are therefore unable to run your session, WE will issue you a coupon voucher for the full value of your order or reschedule you to another date and time of your choice of equivalent value (subject to availability). If you choose to cancel or reschedule your order due to a COVID related event, we will issue you a coupon voucher for the full value of your order or reschedule you to another session of your choice of equivalent value (subject to availability).

 

CANCELLATIONS:
If you submit your request more than 72-hrs* before your session start time, and are eligible for a refund, you will receive a full refund in the same manner in which you paid. Alternatively, you can opt to receive a credit voucher which enables you to book into any upcoming session within the next 3 years from the date received.

RESCHEDULES:
If you submit your request within 3 to 72-hrs* before your session start time, we will issue you a credit voucher less a last minute cancellation/reschedule fee of $25 per seat for 3-hr sessions and $20 fee per seat for 2-hr sessions. You can use your credit voucher to book into any upcoming session within the next 6 months from the date received.

NO SHOW:
Due to limited seating, if you submit your request within 3-hrs before your session start time or you do not attend the session, you will be considered a ‘No Show’ and you will not be eligible to reschedule and no credit voucher or refund will be given.

NOTICE PERIOD FOR GROUP BOOKINGS OF 4 OR MORE PEOPLE:
For Cancellations or Reschedules of 4 to 9 seats, the following notice period applies with the applicable cancellation/reschedule fee:

  • less than 72-hrs,  you will be considered a ‘No Show’ and you will not be eligible to reschedule and no credit voucher or refund will be given.
  • 72-hrs to 7-days before the scheduled start time, you will receive a coupon voucher less the last minute cancellation/reschedule fee explained above.
  • 8-days or more notice, we will issue you a full refund to the value of the seats being cancelled/rescheduled.

For Cancellations or Reschedules of 10 or more seats, the following notice period applies with the applicable cancellation/reschedule fee:

  • 7-days or less notice, you will be considered a ‘No Show’ and you will not be eligible to reschedule and no credit voucher or refund will be given.
  • 8 to 14-days notice, we will issue you a credit voucher less a 50% cancellation/reschedule fee, applicable to the total value of the seats being cancelled/rescheduled.
  • 15 to 21-days notice, we will issue you a credit voucher to the full value of the seats being cancelled/rescheduled (valid for 3 years).
  • 22-days or more notice, we will issue you a full refund to the value of the seats being cancelled/rescheduled.

NOTICE PERIOD FOR SPECIALTY EVENTS, SUCH AS PAINT YOUR PET:
If you submit your request within 3hrs to 7-days of your session start time (14-days for group bookings of 4 or more people), we will issue you a credit voucher less a cancellation/reschedule fee of $25 per seat. You can use your credit voucher to book into any upcoming session within the next 3 years from the date received.

CHAMPAINTING EVENTS:
For Champainting® events, if you submit your request more than 14-days of your session date, you will receive a full refund. If you submit your request between 7 and 14-days of your session date, a late notice fee equivalent to 50% of your order value applies and a credit voucher issued for the difference. You can use your credit voucher to book into any upcoming session at any of our studios within the next 3 years from the date received. Due to limited seating, if you submit your request within 7-days of your session date or you are a ‘No Show’, you will not be rescheduled and no credit voucher or refund will be given.