Our Refund Policy

In this Refund Policy, Cork and Canvas (South Melbourne) Pty Ltd trading as ‘Cork and Canvas’ and any of its related companies may be referred to as ‘Cork and Canvas’, ‘US’, ‘OUR’ or ‘WE’.

1A. COVID-19: Modifications to our Cancellation / Reschedule Fees

As a result of this unforeseen and unfortunate period, and as a consequence of Government directions as at Sunday, 22 March 2020, WE have reviewed and modified OUR reschedule / cancellation policy. WE have made modifications with full consideration of assisting all OUR guests and ensuring the ongoing viability of OUR business, which supports over 30 office staff and artists.

1. Paint and sip sessions will cease as at 12pm, Monday 23 March 2020 until further direction from the Government and notice from US to you.

2. We are waiving all OUR reschedule and cancellation fees for all OUR guests that currently have an order with US for all upcoming sessions.

3. We are issuing coupon vouchers to all OUR Guests valued at the full amount of their order.

4. All coupon vouchers issued will be valid for 3 years from the date of its issuance.

5. No refunds will be issued at this time.

WE hope all Our Guests can appreciate that WE have carefully and mindfully considered the modifications made to OUR reschedule / cancellation terms. WE thank you for all the kind words and support WE have received from many of OUR Guests during this difficult time and WE look forward to reopening OUR studio doors as soon as it is authorised by OUR Government and it is safe to do so.

1. Customer Cancellations

This policy is currently suspended. Our terms and conditions set out in 1A. above applies.

You can cancel or reschedule your booking at any time by submitting a Request to Cancel or Reschedule your Booking. Click onto the button at the bottom of our website to submit your request. If you submit your request more than 72-hours of your session start time, you will receive a full refund. If you submit your request  within 2 to 72-hours of your session start time, a cancellation / rebooking fee applies and a credit voucher will be issued to you for the difference.  A $25 rebooking fee per seat applies for 3-hr sessions and a $20 rebooking fee per seat applies for 2-hr sessions. You can use your credit voucher to book into any upcoming session within the next 6 months from the date received. Due to limited seating, if you submit your request within 2-hours of your session start time or you are a ‘No Show’, you will not be rescheduled and no refund given.

Please note that Specialty Events, such as Paint Your Pet, may have other cancellation / rescheduling terms and conditions which apply.

Also note, 7-day notice is required for group bookings of 6+ people.

You may also submit your request to cancel or reschedule your booking by clicking here.

2. Cancellation by US

WE will make every effort to deliver OUR services to you, as promised.

On occasion however, WE may need to cancel a session where insufficient bookings are made.  WE will do OUR utmost to provide sufficient notice to you about any session cancellation.  In the interest of avoiding a session cancellation, WE may elect to cancel the session at a time which you may consider you received insufficient notice due to your circumstances.  WE apologise to you in advance for any inconvenience caused.

Where WE elect to cancel a session, WE will provide you with a credit to the value of your purchase.

3. Method of Payment is Irrelevant

The terms and conditions of this Refund Policy apply whether you paid in cash, by credit card, debit card, PayPal or with an e-Gift voucher.

4. Refund Policy for Private Events

Please refer to OUR Private Event Terms and Conditions regarding deposits, fees involved when rescheduling or cancelling your event.

5. Refund Policy for eGift Vouchers

Please make a considered decision before purchasing our eGift Vouchers as we do not offer refunds upon purchase.

If we didn’t answer your questions, please email or call us.