Our Refund Policy

In this Refund Policy, Cork and Canvas (South Melbourne) Pty Ltd trading as ‘Cork and Canvas’ and any of its related companies may be referred to as ‘Cork and Canvas’, ‘US’, ‘OUR’ or ‘WE’.

1a. Customer Studio Session Cancellation/Rescheduling

You can cancel or reschedule your booking at any time by submitting a Request to Cancel or Reschedule your Booking. Click onto the button at the bottom of our website to submit your request. If you submit your request more than 72-hours of your session start time, you will receive a full refund. If you submit your request within 2 to 72-hours of your session start time, a cancellation/rescheduling fee applies and a credit voucher will be issued to you for the difference.  A $25 rebooking fee per seat applies for 3-hr sessions and a $20 rebooking fee per seat applies for 2-hr sessions. You can use your credit voucher to book into any upcoming session within the next 6 months from the date received. Due to limited seating, if you submit your request within 2-hours of your session start time or you are a ‘No Show’, you will not be rescheduled and no refund given.

Please note that Specialty Events, such as Paint Your Pet, may have other cancellation/rescheduling terms and conditions which apply.

Also note, 7-day notice is required for group bookings of 6+ people.

You may also submit your request to cancel or reschedule your booking by clicking here.

COVID-19 Cancellations:
If the Government requires our studios to remain closed at the time of your session, we will issue you a full refund (or credit voucher valid for 3 years, if you prefer).

1b. Customer Online Session Cancellation / Rescheduling

Please make a considered decision before purchasing our online ‘on-demand’ and/or online ‘live’ sessions as WE do not offer any cancellations or refunds upon purchase.

1c. Exchanges, Cancellations and Refunds for Creativity Kit Purchases

Please make a considered decision before purchasing any of our Creativity Kits and/or other art supplies as WE do not offer refunds for remorse or change of mind purchases once your products are shipped.

If you wish to cancel or modify your Order (exchange one or multiple products) prior to Us shipping your Order, a $20 reshelving fee applies.

2. Cancellation by US

WE will make every effort to deliver OUR services to you, as promised.

On occasion, however, WE may need to cancel a session where insufficient bookings are made.  WE will do OUR utmost to provide sufficient notice to you about any session cancellation.  In the interest of avoiding a session cancellation, WE may elect to cancel the session at a time which you may consider you received insufficient notice due to your circumstances.  WE apologise to you in advance for any inconvenience caused.

Where WE elect to cancel a session, WE will provide you with a credit to the value of your purchase.

3. Method of Payment is Irrelevant

The terms and conditions of this Refund Policy apply whether you paid in cash, by credit card, debit card, PayPal or with an e-Gift voucher.

4. Refund Policy for Private Events

Please refer to OUR Private Event Terms and Conditions regarding deposits, fees involved when rescheduling or cancelling your event.

5. Refund Policy for eGift Vouchers

Please make a considered decision before purchasing our eGift Vouchers as we do not offer refunds upon purchase.

If we didn’t answer your questions, please email or call us.