Our Refund Policy

In this Refund Policy, Cork and Canvas (South Melbourne) Pty Ltd trading as ‘Cork and Canvas’ and any of its related companies may be referred to as ‘Cork and Canvas’, ‘US’, ‘OUR’ or ‘WE’.

1. Customer Cancellations

Excluding bookings of 6+ people, if you cancel at any time up to 72 hours prior to your session, we will reschedule your seat to a more convenient date or provide you with a refund in the same manner as you made your booking.  For bookings of 6+ people, we require no less than 7 days notice prior to your session. Should you need to cancel your booking within 72 hours of the session (or within 7 days for group bookings of 8+ people), a $25 rebooking fee per seat for 3-hr sessions applies and a $20 rebooking fee per seat for 2-hr sessions applies.  “No shows” will be charged the full amount without refund.

2. Cancellation by US

WE will make every effort to deliver OUR services to you, as promised.

On occasion however, WE may need to cancel a session where insufficient bookings are made.  WE will do OUR utmost to provide sufficient notice to you about any session cancellation.  In the interest of avoiding a session cancellation, WE may elect to cancel the session at a time which you may consider you received insufficient notice due to your circumstances.  WE apologise to you in advance for any inconvenience caused.

Where WE elect to cancel a session, WE will provide you with a credit to the value of your purchase or WE will refund your monies to you.

3. Method of Payment is Irrelevant

The terms and conditions of this Refund Policy apply whether you paid in cash, by credit card, debit card, PayPal or with an e-Gift voucher.

4. Refund Policy for Private Events

Please refer to OUR Private Event Terms and Conditions regarding deposits, fees involved when rescheduling or cancelling your event.

If we didn’t answer your questions, please email or call us.