Our Refund Policy

In this Refund Policy, Cork and Canvas (South Melbourne) Pty Ltd trading as ‘Cork and Canvas’ and any of its related companies may be referred to as ‘Cork and Canvas’, ‘US’, ‘OUR’ or ‘WE’.

1a. Customer Studio Session Cancellation/Rescheduling

If you need to cancel or reschedule your booking with us, please complete and submit your Request to Cancel or Reschedule a Booking below. Be mindful of the notification period you need to give us to process your request to avoid unnecessary cancellation/reschedule fees.

NOTE: Your submission is timestamped, so don’t worry if you are notifying us on the day of your session. We will apply our refund policy based on the time you notified us.


CANCELLATIONS:
If you submit your request more than 72-hrs* before your session start time, and are eligible for a refund, you will receive a full refund in the same manner in which you paid. Alternatively, you can opt to receive a credit voucher which enables you to book into any upcoming session within the next 3 years from the date received.

RESCHEDULES:
If you submit your request within 2 to 72-hrs* before your session start time, we will issue you a credit voucher less a last minute cancellation/reschedule fee of $25 per seat for 3-hr sessions and $20 fee per seat for 2-hr sessions. You can use your credit voucher to book into any upcoming session within the next 6 months from the date received.

NO SHOW:
Due to limited seating, if you submit your request within 2-hrs before your session start time or you do not attend the session, you will be considered a ‘No Show’ and you will not be eligible to reschedule and no credit voucher or refund will be given.

* NOTICE PERIOD FOR GROUP BOOKINGS AND SPECIALTY EVENTS:
For Groups of 4 to 9 and Specialty Events, such as Paint Your Pet, 7-days notice is required before the scheduled starting time to be eligible for a refund. If you give us notice between 2-hrs to 7-days before the scheduled start time, you will receive a coupon voucher less the last minute cancellation/reschedule fee explained above.

For Groups of 10 or more, 14-days notice is required before the scheduled starting time to be eligible for a refund. If you give us notice between 2-hrs to 13-days before the scheduled start time, you will receive a coupon voucher less the last minute cancellation/reschedule fee explained above.

Champainting® events have other cancellation/rescheduling terms and conditions which apply. These terms and conditions may be viewed on their product/event page.

You may also submit your request to cancel or reschedule your booking by clicking here.

1b. Customer Online Session Cancellation/Rescheduling

Please make a considered decision before purchasing our online ‘on-demand’ and/or online ‘live’ sessions as WE do not offer any cancellations or refunds upon purchase.

1c. Exchanges, Cancellations and Refunds for Creativity Kit Purchases

Please make a considered decision before purchasing any of our Creativity Kits and/or other art supplies as WE do not offer refunds for remorse or change of mind purchases once your products are shipped.

If you wish to cancel or modify your Order (exchange one or multiple products) prior to Us shipping your Order, a $20 reshelving fee applies.

2a. Cancellation by US

WE will make every effort to deliver OUR services to you, as promised.

On occasion, however, WE may need to cancel a session where insufficient bookings are made.  WE will do OUR utmost to provide sufficient notice to you about any session cancellation.  In the interest of avoiding a session cancellation,WE may elect to cancel the session at a time which you may consider you received insufficient notice due to your circumstances.  WE apologise to you in advance for any inconvenience caused.

Where WE elect to cancel a session, WE will provide you with a credit to the value of your purchase.

2b. Cancellation by the Government due to Covid or Covid related reasons

WE will make every effort to deliver OUR services to you, as promised.

However, if WE are required by the Government to close OUR studio(s) (whether it be the Federal or relevant State government, municipality or other governing body), and WE are therefore unable to run the session/event you are booked into, WE will issue you a coupon voucher for the full value of your order or reschedule you to another session of your choice of equivalent value (subject to availability).

3. Method of Payment is Irrelevant

The terms and conditions of this Refund Policy apply whether you paid in cash, by credit card, debit card, PayPal or with an e-Gift voucher.

4. Refund Policy for Private Events

Please refer to OUR Private Event Terms and Conditions regarding deposits, fees involved when rescheduling or cancelling your event.

5. Refund Policy for eGift Vouchers

Please make a considered decision before purchasing OUR eGift Vouchers as we do not offer refunds upon purchase.

6. Processing of Refunds

We process refunds each Monday and Thursday afternoons. Depending on the bank you are with, you should receive any monies refunded to you within 3-5 business days, thereafter.

If we didn’t answer your questions, please email or call us on 0499007234.