Our Refund Policy

In this Refund Policy, Cork and Canvas (South Melbourne) Pty Ltd trading as ‘Cork and Canvas’ and any of its related companies may be referred to as ‘Cork and Canvas’, ‘US’, ‘OUR’ or ‘WE’.

1. Customer Cancellations

You can cancel your booking at any time up to 72-hours prior to your session to receive a full refund. If something comes up within 72-hours of your session and you need to cancel or reschedule, you must notify us by submitting a request to cancel or reschedule your booking at least 2-hrs prior to your session start time. If you don’t, we will be unable to reschedule your booking and no refund will be given. If you notify us, we’ll issue you a credit voucher less a $25 rebooking fee per seat for 3-hr sessions or a $20 rebooking fee per seat for 2-hr sessions, You can use this credit voucher to book within the next 6 months from the date received. Due to limited seating, a ’No Notification, No Show’ will not be rescheduled and no refund given.

Please note 7-day notice is required for group bookings of 6+ people.

You can submit your request to cancel or reschedule your booking here.

2. Cancellation by US

WE will make every effort to deliver OUR services to you, as promised.

On occasion however, WE may need to cancel a session where insufficient bookings are made.  WE will do OUR utmost to provide sufficient notice to you about any session cancellation.  In the interest of avoiding a session cancellation, WE may elect to cancel the session at a time which you may consider you received insufficient notice due to your circumstances.  WE apologise to you in advance for any inconvenience caused.

Where WE elect to cancel a session, WE will provide you with a credit to the value of your purchase or WE will refund your monies to you.

3. Method of Payment is Irrelevant

The terms and conditions of this Refund Policy apply whether you paid in cash, by credit card, debit card, PayPal or with an e-Gift voucher.

4. Refund Policy for Private Events

Please refer to OUR Private Event Terms and Conditions regarding deposits, fees involved when rescheduling or cancelling your event.

If we didn’t answer your questions, please email or call us.