Our Cancellation Policy

In this Cancellation Policy, Cork and Canvas (South Melbourne) Pty Ltd trading as ‘Cork and Canvas’ and any of its related companies may be referred to as ‘Cork and Canvas’, ‘US’, ‘OUR’ or ‘WE’.

1. Customer Studio Session Reschedules/Cancellations

If you need to reschedule, cancel or partially cancel your booking with us, please complete and submit your Request to Cancel or Reschedule a Booking below. Be mindful of the notification period you need to give us to process your request to avoid unnecessary cancellation/reschedule fees.

NOTE: Your submission is timestamped, so don’t worry if you are notifying us on the day of your session. We will apply our refund policy based on the time you notified us.


CANCELLATIONS:
If you submit your request more than 72-hrs* before your session start time, and are eligible for a refund, you will receive a full refund in the same manner in which you paid. Alternatively, you can opt to receive a credit voucher which enables you to book into any upcoming session within the next 3 years from the date received.

RESCHEDULES:
If you submit your request within 3 to 72-hrs* before your session start time, we will issue you a credit voucher less a last minute cancellation/reschedule fee of $25 per seat. You can use your credit voucher to book into any upcoming session within the next 3 years from the date received.

NO SHOW:
Due to limited seating, if you submit your request within 3-hrs before your session start time or you do not attend the session, you will be considered a ‘No Show’ and you will not be eligible to reschedule and no credit voucher or refund will be given.

NOTICE PERIOD FOR GROUP BOOKINGS OF 4 OR MORE PEOPLE
For Cancellations or Reschedules of 4 to 9 seats, the following notice period applies with the applicable cancellation/reschedule fee:

  • less than 72-hrs,  you will be considered a ‘No Show’ and you will not be eligible to reschedule and no credit voucher or refund will be given.
  • 72-hrs to 7-days before the scheduled start time, you will receive a coupon voucher less the last minute cancellation/reschedule fee explained above.
  • 8-days or more notice, we will issue you a full refund to the value of the seats being cancelled/rescheduled.

For Cancellations or Reschedules of 10 or more seats, the following notice period applies with the applicable cancellation/reschedule fee:

  • 7-days or less notice, you will be considered a ‘No Show’ and you will not be eligible to reschedule and no credit voucher or refund will be given.
  • 8 to 14-days notice, we will issue you a credit voucher less a 50% cancellation/reschedule fee, applicable to the total value of the seats being cancelled/rescheduled.
  • 15 to 21-days notice, we will issue you a credit voucher to the full value of the seats being cancelled/rescheduled (valid for 3 years).
  • 22-days or more notice, we will issue you a full refund to the value of the seats being cancelled/rescheduled.

NOTICE PERIOD FOR SPECIALTY EVENTS, SUCH AS PAINT YOUR PET:
If you submit your request within 3-hrs to 7-days of your session start time (14-days for group bookings of 4 or more people), we will issue you a credit voucher less a cancellation/reschedule fee of $25 per seat. You can use your credit voucher to book into any upcoming session within the next 3 years from the date received.

CHAMPAINTING VIP EVENTS:
For Champainting® VIP events, if you submit your request more than 14-days of your session date, you will receive a full refund. If you submit your request between 7 and 14-days of your session date, a late notice fee equivalent to 50% of your order value applies and a credit voucher issued for the difference. You can use your credit voucher to book into any upcoming session at any of our studios within the next 3 years from the date received. Due to limited seating, if you submit your request within 7-days of your session date or you are a ‘No Show’, you will not be rescheduled and no credit voucher or refund will be given.

You may submit your request to cancel or reschedule your booking by clicking here.

2a. Cancellation by US

WE will make every effort to deliver OUR services to you, as promised.

On occasion, however, WE may need to cancel a session where insufficient bookings are made.  WE will do OUR utmost to provide sufficient notice to you about any session cancellation.  In the interest of avoiding a session cancellation,WE may elect to cancel the session at a time which you may consider you received insufficient notice due to your circumstances.  WE apologise to you in advance for any inconvenience caused.

Where WE elect to cancel a session, WE will provide you with a credit to the value of your purchase.

2b. Cancellation by the Government due to Covid or Covid related reasons

WE will make every effort to deliver OUR services to you, as promised.

However, if WE are required by the Government to close OUR studio(s) (or our partner’s are required to close their venues) (whether it be the Federal or relevant State government, municipality or other governing body, hereunder “Government”), and WE are therefore unable to run the session/event you are booked into, WE will issue you a coupon voucher for the full value of your order which you can use to reschedule yourself to another session of your choice of equivalent value (subject to availability).

If WE are required to reduce the capacity of OUR studio(s) (or our partner’s are required to do same) rather than close, WE will issue a coupon voucher for the full value of your order which you can use to reschedule yourself to another session of your choice of equivalent value (subject to availability) for those guests that placed their order exceeding the reduced studio capacity.

VICTORIA: As at 12.01 am, Friday 11 June 2021: If you require to cancel or partially cancel your order with US due to one or more guests residing outside the 25 km radius of Melbourne, we will issue you a coupon voucher for the full value of those seats cancelled on your order which you can use to reschedule yourself to another session of your choice of equivalent value (subject to availability).

3. Method of Payment is Irrelevant

The terms and conditions of this Refund Policy apply whether you paid in cash, by credit card, debit card, PayPal or with an e-Gift voucher (including a NSW Dine and Discover voucher).

3b. NSW Dine and Discover Vouchers

If you are entitled to a refund, you will be refunded in the same manner in which you paid but for the component of the payment made using a NSW Dine and Discover voucher. The component of the payment made using a NSW Dine and Discover voucher will be refunded by way of a credit coupon voucher allowing you to book into any upcoming session within the next 3 years from the date received.

4. Cancellation Policy for Private Events

Please refer to OUR Private Event Terms and Conditions regarding deposits, fees involved when rescheduling or cancelling your event.

5. Refund Policy for eGift Vouchers

Please make a considered decision before purchasing OUR eGift Vouchers as we do not offer refunds upon purchase.

6. Processing of Refunds

We process the remittance of refunds on Thursday afternoons. Depending on the bank you are with, you should receive any monies refunded to you within 5 business days.

If we didn’t answer your questions, please email or call us on 0499007234.