Rebook, Cancel or Partially Cancel my Order

COVID-19 VICTORIA: From 12:01 am, Friday, 11th June 2021, all studio sessions will be proceeding as planned. If you choose to cancel or reschedule your booking the usual terms and conditions will apply. Please check your email regarding Champainting VIP events.

If you can’t make it to your session and you need to rebook, cancel or partially cancel your order, please follow the prompts below. Be mindful that your request will be immediately and automatically actioned and the terms and conditions of our Cancellation Policy will be applied.

* The below notice period does not apply to Speciality events, such as Paint Your Pet, or Champainting VIP events. Click here to review the notice period for these events.

Number of seats Cancelling The notice period for a Refund
1-3 seats 72 hours or more
4-9 seats 8 days or more
10+ seats 22 days or more
IMPORTANT INFORMATION YOU MUST READ:

Cancellations: To cancel or partially cancel your order, please select Cancel.  If you are eligible for a refund, we will refund your order in the same manner as you paid for it.  If you cancel or partially cancel your order without due notice, you will receive a coupon voucher less a last-minute cancellation fee or you may be considered a ‘No Show’.

Rebook: To rebook your session to another, please select Reschedule.  If you have given due notice, you will receive a coupon voucher for the full value of your order. If you attempt to reschedule your order without due notice, you will receive a coupon voucher less a last-minute cancellation fee or you may be considered a ‘No Show’.  You can use your coupon voucher to book into any of our upcoming sessions.